Privacy Policy.

The data controller of the personal data collected by Chargia is Chargia Mobility, S.L., CIF B21980024, with registered office at C/ Castellana 81, 28046 Madrid, Spain, registered in the Mercantile Registry of Madrid (volume 0, folio 0, sheet M-853080) (hereinafter, the “Data Controller”).

Contact: support@hellochargia.com
Data protection contact: dpd@hellochargia.com
To exercise your data protection rights: derechosarco@hellochargia.com

Messaging channels (Apple Messages for Business and WhatsApp)

When you contact us through a messaging channel such as Apple Messages for Business or WhatsApp, we process the content of your messages, the identifier that the messaging platform assigns to you, and any images or documents you send us, in order to provide customer support and the services you request.

These conversations are handled by an automated assistant and, where necessary, by our customer service agents. The assistant identifies itself as automated at the start of every conversation, and you can ask for a human agent at any time by writing “agent”, “support” or “help”.

We keep a record of these conversations in order to evidence the support provided, resolve incidents and comply with our legal obligations. They are hosted on our behalf by Amazon Web Services EMEA SARL within the European Union (Frankfurt, Germany).

Apple and Meta process your use of their own applications under their respective privacy policies, and we are not responsible for that processing.

You can stop receiving messages at any time by writing “unsubscribe” or “baja”. See also our Terms of Service.

Use of our messaging channels is additionally governed by our Terms of Service.